//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistung"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Dienstleistungsqualität
Dienstleistung
1,721
Services
1,711
Dienstleistungssektor
599
Service industry
599
Innovation
374
Service quality
350
Professional services
258
Freie Berufe
250
Relationship marketing
203
Innovation management
196
Innovationsmanagement
196
Business services
190
Unternehmensdienstleistung
190
Service innovation
189
Theorie
171
Theory
171
Customer satisfaction
152
Kundenzufriedenheit
152
Consumer behaviour
150
Konsumentenverhalten
150
Customer integration
143
Kundenintegration
143
Dienstleistungsinnovation
135
Betriebliche Wertschöpfung
127
USA
127
United States
127
Value creation
127
Deutschland
104
Germany
103
Customer service
98
Kundenservice
98
Service-Dominant Logic
90
Service-dominant logic
90
Dienstleistungshandel
82
Trade in services
82
New product development
80
Produktentwicklung
80
Dienstleistungsmarketing
77
more ...
less ...
Online availability
All
Undetermined
233
Free
36
Type of publication
All
Article
432
Book / Working Paper
4
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
436
Hochschulschrift
119
Thesis
97
Aufsatz im Buch
53
Book section
53
Graue Literatur
48
Non-commercial literature
48
Collection of articles of several authors
33
Sammelwerk
33
Aufsatzsammlung
26
Arbeitspapier
24
Working Paper
24
Case study
15
Fallstudie
15
Bibliografie enthalten
12
Bibliography included
12
Konferenzschrift
10
Lehrbuch
8
Textbook
8
Handbook
6
Handbuch
6
Collection of articles written by one author
4
Conference paper
4
Conference proceedings
4
Guidebook
4
Konferenzbeitrag
4
Ratgeber
4
Sammlung
4
Bibliografie
3
Forschungsbericht
3
Amtsdruckschrift
2
Government document
2
Advisory report
1
Amtliche Publikation
1
Fallstudiensammlung
1
Festschrift
1
Gutachten
1
Reprint
1
Systematic review
1
more ...
less ...
Language
All
English
430
German
5
French
1
Author
All
Edvardsson, Bo
5
Huang, Ming-Hui
5
Jaakkola, Elina
5
McColl-Kennedy, Janet R.
5
Gallan, Andrew S.
4
Grönroos, Christian
4
Gustafsson, Anders
4
Walsh, Gianfranco
4
Witell, Lars
4
Anderson, Sidney
3
Benoit, Sabine
3
Bitner, Mary Jo
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
Helkkula, Anu
3
Huiskonen, Janne
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Paluch, Stefanie
3
Parasuraman, A.
3
Rayburn, Steven W.
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Trischler, Jakob
3
Vargo, Stephen L.
3
Wincent, Joakim
3
Wirtz, Jochen
3
Alkire, Linda
2
Anderson, Laurel
2
Ballantyne, David
2
Barnes, Donald C.
2
Berry, Leonard L.
2
Bossink, Bart
2
Bowen, David E.
2
Breidbach, Christoph F.
2
more ...
less ...
Published in...
All
The journal of services marketing
35
Journal of service management
28
Journal of service research : JSR
22
The service industries journal
18
International journal of hospitality management
13
Journal of service research
13
Journal of retailing and consumer services
12
Journal of business research : JBR
11
Services marketing quarterly
10
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of quality and service sciences
6
Service business
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services and operations management
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
European review of service economics and management
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Public management review
4
The journal of business & industrial marketing
4
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services, economics and management
3
Journal of business market management : JBM
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of the Operational Research Society : OR
3
Operations research
3
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
3
AMS review : official publication of the Academy of Marketing Science
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
International journal of applied business and economic research
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of information technology and management : IJITM
2
more ...
less ...
Source
All
ECONIS (ZBW)
436
Showing
1
-
10
of
436
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Value propositions in KIBS : how to facilitate the communication of value?
Heikka, Eija-Liisa
- In:
Knowledge and process management : the journal of …
30
(
2023
)
3
,
pp. 278-288
Persistent link: https://www.econbiz.de/10014326709
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
5
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
6
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
7
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
10
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->