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~subject:"Business services"
~subject:"Service quality"
~type_genre:"Article in journal"
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Search: subject_exact:"Dienstleistung"
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Business services
Service quality
Dienstleistung
1,721
Services
1,711
Dienstleistungssektor
599
Service industry
599
Innovation
374
Dienstleistungsqualität
350
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258
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82
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Edvardsson, Bo
8
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Huang, Ming-Hui
5
Aas, Tor Helge
4
Gallan, Andrew S.
4
Hydle, Katja Maria
4
Jaakkola, Elina
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Kowalkowski, Christian
4
Parida, Vinit
4
Pemer, Frida
4
Werr, Andreas
4
Anderson, Laurel
3
Anderson, Sidney
3
Bitner, Mary Jo
3
Breunig, Karl Joachim
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
Gustafsson, Anders
3
Huiskonen, Janne
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
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Kristensson, Per
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3
Patterson, Paul G.
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Raddats, Chris
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Rayburn, Steven W.
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Sharma, Piyush
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Sivakumar, K.
3
Sousa, Rui
3
Walsh, Gianfranco
3
Wincent, Joakim
3
Wirtz, Jochen
3
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Journal of service management
29
The journal of services marketing
29
Journal of service research : JSR
21
The service industries journal
18
Journal of service research
14
Journal of business research : JBR
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Services marketing quarterly
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of services technology and management
8
The journal of business & industrial marketing
8
Journal of service theory and practice
7
International journal of innovation management
6
International journal of production economics
6
International journal of services and operations management
6
International journal of quality and service sciences
5
Service business
5
European review of service economics and management
4
International journal of production research
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice : JSTP
4
Public management review
4
AMS review : official publication of the Academy of Marketing Science
3
Accounting, auditing & accountability journal
3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
Managing service quality : MSQ ; an international journal
3
Operations research
3
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
3
Production and operations management : the flagship research journal of the Production and Operations Management Society
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
Comparative economic research : Central and Eastern Europe
2
Industry and innovation
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ECONIS (ZBW)
502
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1
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502
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Designing professional services : pricing and prioritization
Wu, Chenguang Allen
;
Chen, Jin
;
Veeraraghavan, Senthil
- In:
Production and operations management : the flagship …
32
(
2023
)
8
,
pp. 2578-2595
Persistent link: https://www.econbiz.de/10014328714
Saved in:
3
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
4
Organizing maintenance service contracts for initial purchases : the interplay among product type, service type, and service approach
Bağcı, Rifgi Buğra
;
Taşçioğlu, Mertcan
- In:
Journal of business-to-business marketing
30
(
2023
)
3
,
pp. 311-332
Persistent link: https://www.econbiz.de/10014454761
Saved in:
5
Re-evaluating service trade from the perspective of service intermediates in the Chinese economy
Ye, Zuoyi
;
Lee, Jin Myon
- In:
Korea and the world economy
24
(
2023
)
2
,
pp. 73-85
Persistent link: https://www.econbiz.de/10014449771
Saved in:
6
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
7
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
8
Digitalization processes in small professional service firms : drivers, barriers and emerging organisational tensions
Cardinali, Silvio
;
Pagano, Alessandro
;
Carloni, Elisa
; …
- In:
Journal of service theory and practice
33
(
2023
)
2
,
pp. 237-256
Persistent link: https://www.econbiz.de/10014302300
Saved in:
9
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
10
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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