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~subject:"Dienstleistungsqualität"
~subject:"Service quality"
~subject:"United States"
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Search: subject_exact:"Dienstleistung"
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Dienstleistungsqualität
Service quality
United States
Dienstleistung
7,040
Services
3,646
Dienstleistungssektor
1,258
Deutschland
1,183
Service industry
1,139
Germany
973
Freie Berufe
785
Professional services
784
Theorie
765
Theory
755
Innovation
673
Marketing
405
Unternehmensdienstleistung
400
Innovationsmanagement
393
Management
391
Beziehungsmarketing
389
Business services
389
Relationship marketing
386
Innovation management
355
Dienstleistungsmanagement
338
Service management
332
Dienstleistungsmarketing
321
Services marketing
317
USA
306
Service innovation
280
Konsumentenverhalten
271
Consumer behaviour
269
Dienstleistungshandel
262
Trade in services
260
Dienstleistungsinnovation
225
Freier Beruf
224
Kundenzufriedenheit
217
Customer satisfaction
216
services management
211
Welt
209
World
204
Customer integration
201
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257
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96
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525
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303
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13
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471
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92
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72
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58
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58
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57
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57
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24
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17
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17
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7
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6
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6
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5
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4
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4
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3
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3
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3
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3
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2
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1
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English
696
German
138
French
10
Finnish
1
Dutch
1
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Author
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Bruhn, Manfred
8
Edvardsson, Bo
5
Freeman, Richard B.
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Benkenstein, Martin
4
Bitner, Mary Jo
4
Blau, Benjamin
4
Brown, Stephen Walter
4
Gallan, Andrew S.
4
Jensen, J. Bradford
4
Paluch, Stefanie
4
Polese, Francesco
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Berry, Leonard L.
3
Calabrese, Armando
3
Carrubbo, Luca
3
Chase, Richard B.
3
Cravino, Javier
3
Crinò, Rosario
3
Debo, Laurens G.
3
Duarte, Margarida
3
Falk, Tomas
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kletzer, Lori G.
3
Kowalkowski, Christian
3
Law, Marc T.
3
Leonardi, Marco
3
Levchenko, Andrei A.
3
Mattila, Anna S.
3
Meran, Georg
3
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Institution
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USA / Bureau of the Census
5
IGI Global
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Europäische Kommission / Statistisches Amt
2
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Brookings Institution
1
Carnegie Foundation for the Advancement of Teaching
1
Center for Service Excellence
1
Deutscher Juristentag <68, 2010, Berlin>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Devlet İstatistik Enstitüsü
1
Economisch Instituut <Utrecht>
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Committee for Standardization
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
Government Accountability Office
1
Jack Faucett Associates <Chevy Chase, Md.>
1
Logos Verlag Berlin
1
Maastrichts Europees Instituut voor Transnationaal Rechtswetenschappelijk Onderzoek
1
Manpower Administration, U.S. Department of Labor
1
Münchener Symposion zum Internationalen Steuerrecht <9, 1990, München>
1
National Bureau of Economic Research
1
National Institute of Economic and Social Research
1
New Jersey / Dept. of Labor and Industry / Division of Planning and Research
1
Rijksuniversitair Centrum <Antwerpen> / Department of Law
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
U.S. Department of Commerce, International Trade Administration
1
UNCTAD Secretariat
1
USA / Commerce, Consumer, and Monetary Affairs Subcommittee
1
USA / Government Accountability Office
1
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The journal of services marketing
30
Journal of service management
25
Journal of service research : JSR
20
SpringerLink / Bücher
14
The service industries journal
14
Working paper / National Bureau of Economic Research, Inc.
13
International journal of hospitality management
12
Journal of service research
12
Services marketing quarterly
12
Journal of retailing and consumer services
11
Gabler Edition Wissenschaft
8
Journal of business research : JBR
8
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services technology and management
5
Journal of management education : a publication of the Organizational Behavior Teaching Society
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Service business
5
Service science, management and engineering : education for the 21st Century
5
European review of service economics and management
4
International journal of services and operations management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
American economic journal : a journal of the American Economic Association
3
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of political economy
3
Journal of state taxation
3
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Source
All
ECONIS (ZBW)
837
EconStor
1
ArchiDok
1
OLC EcoSci
1
USB Cologne (EcoSocSci)
1
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
3
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
4
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
5
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
9
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
10
Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon
;
D'Lima, Danielle
;
Sheringham, Jessica
; …
- In:
Public management review
24
(
2022
)
7
,
pp. 1075-1099
Persistent link: https://www.econbiz.de/10013355275
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