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~subject:"Dienstleistungsqualität"
~subject:"Theorie"
~subject:"United States"
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Search: subject_exact:"Dienstleistung"
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Dienstleistungsqualität
Theorie
United States
Dienstleistung
7,040
Services
3,646
Dienstleistungssektor
1,258
Deutschland
1,183
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1,139
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973
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785
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784
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755
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673
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567
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405
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400
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393
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391
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389
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389
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386
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355
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338
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332
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321
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317
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306
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280
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271
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269
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262
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260
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225
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224
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217
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216
services management
211
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209
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204
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201
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Bruhn, Manfred
36
Corsten, Hans
26
Gössinger, Ralf
20
Meffert, Heribert
15
Haller, Sabine
11
Stauss, Bernd
10
Kleinaltenkamp, Michael
9
Edvardsson, Bo
8
Markusen, James R.
8
Benkenstein, Martin
7
Fließ, Sabine
7
Meyer, Anton
7
Polese, Francesco
7
Barlevy, Gadi
6
Hadwich, Karsten
6
McColl-Kennedy, Janet R.
6
Blau, Benjamin
5
Brown, Stephen Walter
5
Freeman, Richard B.
5
Huang, Ming-Hui
5
Kowalkowski, Christian
5
Neal, Derek A.
5
Stuhlmann, Stephan
5
Bassanini, Anna
4
Bauer, Hans H.
4
Bitner, Mary Jo
4
Bullinger, Hans-Jörg
4
Burr, Wolfgang
4
Engelhardt, Werner Hans
4
Faßnacht, Martin
4
Gallan, Andrew S.
4
Gundlach, Erich
4
Helkkula, Anu
4
Holmlund, Maria
4
Jensen, J. Bradford
4
Krancke, Jan
4
Meijdam, Lex
4
Nerdinger, Friedemann W.
4
Paluch, Stefanie
4
Pouyet, Jérôme
4
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Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
6
IGI Global
5
USA / Bureau of the Census
5
Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Edward Elgar Publishing
2
Europäische Kommission / Statistisches Amt
2
Logos Verlag Berlin
2
Svenska Handelshögskolan <Helsinki>
2
Universität Hamburg
2
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Arbeitskreis Nonprofit-Organisationen
1
Australian National University / Faculty of Economics and Commerce
1
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Brookings Institution
1
Carnegie Foundation for the Advancement of Teaching
1
Center for Service Excellence
1
Centre for Economic Policy Research
1
Centre for Quantitative Economics & Computing
1
Deutscher Juristentag <68, 2010, Berlin>
1
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1
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1
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1
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1
Devlet İstatistik Enstitüsü
1
Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
1
Dienstleistungstagung <6, 2006, Berlin>
1
EIM, Doordacht Onderzoek voor Bedrijf en Beleid
1
Economisch Instituut <Utrecht>
1
Eric Cuvillier <Firma>
1
European Committee for Standardization
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Government Accountability Office
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SpringerLink / Bücher
32
The journal of services marketing
30
Journal of service management
27
Schriften zum Produktionsmanagement
22
Journal of service research : JSR
21
Gabler Edition Wissenschaft
18
The service industries journal
18
Working paper / National Bureau of Economic Research, Inc.
15
Springer eBook Collection / Business and Economics
14
International journal of hospitality management
12
Journal of retailing and consumer services
12
Journal of service research
12
Services marketing quarterly
12
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
10
The science of service systems
10
Handbook of service science ; [Vol. 1]
9
Wissenschaft & Praxis
9
International journal of production economics
8
Journal of business research : JBR
8
Service science, management and engineering : education for the 21st Century
8
Management science : journal of the Institute for Operations Research and the Management Sciences
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Discussion paper / Centre for Economic Policy Research
6
International journal of quality and service sciences
6
Lehrbuch
6
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
6
Public management review
6
Schriften zu Marketing und Management
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Service business
6
European review of service economics and management
5
Forum Dienstleistungsmanagement
5
International economic review
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services technology and management
5
Journal of business economics : JBE
5
Journal of management education : a publication of the Organizational Behavior Teaching Society
5
Meffert-Marketing-Edition
5
Basler Schriften zum Marketing
4
Dienstleistungsmanagement : Jahrbuch
4
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Source
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ECONIS (ZBW)
1,503
EconStor
7
ArchiDok
1
OLC EcoSci
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
3
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
4
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
5
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
9
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
10
Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon
;
D'Lima, Danielle
;
Sheringham, Jessica
; …
- In:
Public management review
24
(
2022
)
7
,
pp. 1075-1099
Persistent link: https://www.econbiz.de/10013355275
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