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subject:"Consumer behaviour"
~subject:"Social web"
~isPartOf:"Journal of hospitality marketing & management"
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Consumer behaviour
Social web
Konsumentenverhalten
243
Customer satisfaction
91
Kundenzufriedenheit
91
Dienstleistungsqualität
77
Service quality
77
Hotel industry
76
Hotellerie
76
Beziehungsmarketing
72
Relationship marketing
72
Gastronomie
57
Restaurant industry
57
Emotion
35
Viral marketing
28
Virales Marketing
28
Beschwerdemanagement
26
Complaint management
26
Brand image
25
Brand management
25
Markenführung
25
Markenimage
25
Social Web
22
Internet marketing
21
Online-Marketing
21
Holiday behaviour
19
Urlaubsverhalten
19
Confidence
18
Vertrauen
18
Online retailing
17
Online-Handel
17
USA
17
United States
17
Brand
13
Markenartikel
13
customer loyalty
12
satisfaction
12
trust
12
Corporate Social Responsibility
11
Corporate social responsibility
11
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243
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243
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243
Collection of articles of several authors
1
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1
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1
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1
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English
243
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Han, Heesup
7
Ramkissoon, Haywantee
6
Mattila, Anna S.
5
Prayag, Girish
5
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Lee, Seonjeong
4
Lim, Weng Marc
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Gursoy, Dogan
3
Hanks, Lydia
3
Jin, Naehyun Paul
3
Lehto, Xinran Y.
3
Liu, Chih-Hsing
3
Miao, Li
3
Nunkoo, Robin
3
Raab, Carola
3
Tang, Liang
3
Zhang, Lu
3
Akhtar, Nadeem
2
Ali, Faizan
2
Amin, Muslim
2
Bai, Billy
2
Behnke, Carl
2
Beldona, Srikanth
2
Chen, Chih-chien
2
Chen, Hsiangting Shatina
2
DiPietro, Robin B.
2
Erdem, Mehmet
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Horng, Jeou-Shyan
2
Hsu, Hsuan
2
Hung, Kam
2
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Institution
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Consumer Behavior in Tourism Symposium <2011, Bruneck>
1
Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
1,930
Journal of business research : JBR
1,896
International journal of consumer studies
730
International journal of hospitality management
723
Psychology & marketing
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
493
Working paper / National Bureau of Economic Research, Inc.
431
The journal of product & brand management
393
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
European journal of marketing : EJM
348
The journal of brand management : an international journal
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
326
Journal of international consumer marketing
312
Journal of travel and tourism marketing
312
Journal of marketing management : MM
307
Journal of retailing
303
International journal of retail & distribution management
292
Marketing letters : a journal of research in marketing
292
Tourism management : research, policies, practice
292
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
SpringerLink / Bücher
285
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
Journal of marketing communications
282
Journal of marketing
279
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
The international review of retail, distribution and consumer research
273
Journal of the Academy of Marketing Science
266
Technological forecasting & social change : an international journal
262
International journal of contemporary hospitality management
261
Cogent business & management
260
Journal of business ethics : JOBE
259
The journal of services marketing
259
Journal of economic psychology : research in economic psychology and behavioral economics
253
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ECONIS (ZBW)
243
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Social connectedness and well-being of elderly customers : do employee-to-customer interactions matter?
Feng, Kuo
;
Altinay, Levent
;
Alrawadieh, Zaid
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10013545829
Saved in:
3
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
4
Does travel desire influence COVID-19 vaccination intentions?
Ekinci, Yuksel
;
Gursoy, Dogan
;
Can, Ali Selcuk
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
4
,
pp. 413-430
Persistent link: https://www.econbiz.de/10013177440
Saved in:
5
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
6
Religiosity and food waste behavior at home and away
Filimonau, Viachaslau
;
Kadum, Hana
;
Mohammed, Nameer K.
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10013357139
Saved in:
7
Is the information on green hotel websites aligned with the drivers affecting customers' intention to visit green hotels? : a mixed-methods approach
Ray, Arghya
;
Sachdeva, Itisha
;
Rana, Nripendra P.
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014438598
Saved in:
8
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
9
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
10
From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy
Ahmad, Naveed
;
Ahmad, Aqeel
;
Lewandowska, Anna
;
Han, Heesup
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 384-413
Persistent link: https://www.econbiz.de/10014511811
Saved in:
11
Effects of service providers’ self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
12
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
13
Reexamination of consumers' willingness to stay at green hotels : rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior
Wang, Lei
;
Zhang, Qi
;
Wong, Philip Pong Weng
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 547-581
Persistent link: https://www.econbiz.de/10014511830
Saved in:
14
Effects of hotels' corporate social responsibility (CSR) initiatives on green consumer behavior : investigating the roles of consumer engagement, positive emotions, and altruistic...
Raza, Ali
;
Muhammad Farrukh
;
Wang, Guofeng
;
Iqbal, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 870-892
Persistent link: https://www.econbiz.de/10014369547
Saved in:
15
Impact of perceived corporate social responsibility on peer-to-peer accommodation consumers' repurchase intention and switching intention
Huang, Songshan
;
Wang, Xuequn
;
Qu, Hua
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 893-916
Persistent link: https://www.econbiz.de/10014369549
Saved in:
16
Narrative or non-narrative? : the effects of short video content structure on mental simulation and resort brand attitude
Wang, Xin
;
Lai, Ivan K. W.
;
Lu, Yan
;
Liu, Xinyu
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 593-614
Persistent link: https://www.econbiz.de/10014319780
Saved in:
17
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
18
Do green practices and green image promote consumers' participation in social network sites (SNS)?
Cho, Byung-Kwan
;
Park, Jeong-Yeol
;
Lee, Yong-Ki
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 631-648
Persistent link: https://www.econbiz.de/10014319783
Saved in:
19
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
20
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
21
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
22
Developing customer-based brand equity from both employee and customer perspectives
Liu, Chih-Hsing
;
Lin, Wen-Pei
;
Lu, Yu-Hung
;
Huang, Yi-Jhan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 285-316
Persistent link: https://www.econbiz.de/10014281014
Saved in:
23
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
24
Religious beliefs and food waste prevention practices : mechanisms of divine and environmental awareness
Teng, Chih-Ching
;
Wang, Yao-Chin
;
Cheng, Ya-Jen
;
Wang, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 530-554
Persistent link: https://www.econbiz.de/10014281029
Saved in:
25
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
26
What consumer complaints should hoteliers prioritize? : analysis of online reviews under different market segments
Wu, Jie
;
Zhao, Narisa
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013545795
Saved in:
27
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
28
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
29
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
30
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
31
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
32
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
33
Consumer complaining behavior in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
34
Modeling consumers' trust in mobile food delivery apps : perspectives of technology acceptance model, mobile service quality and personalization-privacy theory
Diep Ngoc Su
;
Nguyen An Ngoc Nguyen
;
Ly Ngoc Thi Nguyen
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 535-569
Persistent link: https://www.econbiz.de/10013327147
Saved in:
35
Consumers' usage of food delivery app : a theory of consumption values
Chakraborty, Debarun
;
Kayal, Ghadeer
;
Mehta, Prashant
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 601-619
Persistent link: https://www.econbiz.de/10013327188
Saved in:
36
Healing the pain : does COVID-19 isolation drive intentions to seek travel and hospitality experiences?
Lu, Lu
;
Lee, Lindsey
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 620-639
Persistent link: https://www.econbiz.de/10013327194
Saved in:
37
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
38
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
39
P2P accommodation motivators and repurchase intention : a comparison of indirect and total effects before and during the COVID-19 pandemic
Jiang, Wen
;
Shum, Cass
;
Bai, Billy
;
Erdem, Mehmet
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 688-709
Persistent link: https://www.econbiz.de/10013327882
Saved in:
40
Antecedents and consequences of perceived food authenticity : a cognitive appraisal perspective
Prayag, Girish
;
Le, Truc H
;
Pourfakhimi, Shahab
;
Nadim, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 937-961
Persistent link: https://www.econbiz.de/10013459475
Saved in:
41
Green message strategies and green brand image in a hotel context
Topcuoglu, Esra
;
Kim, Hyelin
;
Kim, Sungeun
;
Kim, Seontaik
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10013177421
Saved in:
42
Understanding trust and perceived risk in sharing accommodation : an extended elaboration likelihood model and moderated by risk attitude
Tian, Yuan
;
Zhang, Honglei
;
Jiang, Yifei
;
Yang, Yang
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 348-368
Persistent link: https://www.econbiz.de/10013177432
Saved in:
43
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels
Chi, Christina G.
;
Ekinci, Yuksel
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
4
,
pp. 396-412
Persistent link: https://www.econbiz.de/10013177439
Saved in:
44
Consumer adoption of green hotels : understanding the role of value, innovation, and involvement
Kamboj, Shampy
;
Matharu, Manita
;
Lim, Weng Marc
;
Ali, Faizan
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 819-849
Persistent link: https://www.econbiz.de/10013357140
Saved in:
45
Antecedents and consequences of new technology application behavior on word of mouth : the moderating roles of perceived interactivity
Liu, Chih-Hsing
;
Horng, Jeou-Shyan
;
Chou, Sheng-Fang
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 872-898
Persistent link: https://www.econbiz.de/10013357143
Saved in:
46
Impacts of technological embodiment through virtual reality on potential guests' emotions and engagement
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012423251
Saved in:
47
How does restaurant's symbolic design affect photo-posting on Instagram? : the moderating role of community commitment and coolness
Apaolaza, Vanessa
;
Paredes, Mario R.
;
Hartmann, Patrick
; …
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 21-37
Persistent link: https://www.econbiz.de/10012423253
Saved in:
48
When positive reviews on social networking sites backfire : the role of social comparison and malicious envy
Feng, Wenting
;
Yang, Morgan X.
;
Yu, Irina Y.
;
Tu, Rungting
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 120-138
Persistent link: https://www.econbiz.de/10012423260
Saved in:
49
An investigation of underlying dimensions of customers' perceptions of a safe hotel in the COVID-19 era : effects of those perceptions on hotel selection behavior
Atadil, Hilmi A.
;
Lu, Qiulin
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 655-672
Persistent link: https://www.econbiz.de/10012596498
Saved in:
50
Social customer relationship management : a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
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