The development and growth of China over the last 15 years has been remarkable and has had a profound impact on the global economy. However with continued growth comes the challenge of maintaining this in the future. China is looking to shift from being the manufacturing powerhouse of the world...

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

Theme: Empowering the Next Generation of Leaders

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

The Efma Congress is dedicated to multichannel management. The main topics for discussion during the Congress will include: - Identifying the best strategies - Multichannel management. What new approaches are available? How feasible is the fully integrated customer experience and management...

This one-day seminar will cover the EPAS accreditation process and the DAF mentoring process run by the EFMD Quality Services Department. It will provide an understanding of both processes and the criteria underlying these services. The seminar is particularly targeted at institutions that are...

Theme: Partnering for Impact: New Business Models for Executive Education

Theme: Mapping the Future of Undergraduate Management Education - The Student, Faculty and Employer Perspective

The payments industry is facing challenges from all sides: competition and pricing pressures; new regulations; continuing macroeconomic uncertainty; and changing customer demands. Banks need to be flexible and agile to take advantage of the huge potential gains available from the payments...