Las dificultades de los últimos años, con crisis social, pérdida de competitividad de sectores tradicionales y pérdida de mercados marcan la necesidad de plantear un rumbo de largo plazo más allá de la coyuntura y los problemas diarios de la sociedad. En un año electoral, con fuertes...

The Governance, Risk, and Compliance Centre, together with experts, practitioners and senior regional and international executives will analyse the latest concepts and tools to deal in a strategic and effective manner with the identified problems in governance, risk, and compliance that...

New technologies have had a great impact in organizations. Throughout the seminar we will try and help you identify some of these changes and think together different alternatives to undertake positive action and enhance impact and results. We will work on various thematic areas, such as:...

Banks have already made progress towards developing a distribution strategy in which different channels are closely integrated. However, true multichannel distribution is hard to achieve and requires significant long-term investment. But if banks do manage to achieve the ideal multidistribution...

Digital distribution has changed habits, and along with them the game rules. New audiences increasingly consume contents on mobile phones, and gradually less from the TV. Teens choose where, how and when to watch their favourite series. New formats, new actors and new ways of telling stories...

The Efma Congress is dedicated to multichannel management. The main topics for discussion during the Congress will include: - Identifying the best strategies - Multichannel management. What new approaches are available? How feasible is the fully integrated customer experience and management...

The conference programme gives banks a forum for presenting and discussing their innovative ideas and learning from their peers. It will also include presentations from other retail sectors. This year’s inaugural event will cover a range of topics, including: Innovation - Within the corporate...

Achieving sales targets remains a key challenge for European banks. However, there have been some unprecedented developments within the financial services sector over the last year. These have led to a considerable change in customer, market and regulatory attitudes in relation to how banks sell...

In recent years, Efma has run highly successful conferences on customer loyalty. The major changes that have taken place in the retail banking sector in the last year or so have increased the importance of retaining the most profitable customers. This year, therefore, the conference will focus...