Topic: Banking and financial services This year’s conference devotes specific attention to the international role of the euro. Other sessions will focus on the challenges to EU banking and capital markets in the digital age.

Topics of interest: - Unconventional monetary policies and normalization of the monetary policy and: the pricing of financial assets, the risk taking by banks, the spillover effects to other developed and emerging markets, the financial market liquidity. - Basel III capital and liquidity ratio...

The Congress will cover the following hot topics: - How to tackle the aftermath of PSD2 - Why the Plug & Play philosophy is key in an open banking era - The need to shift from ego-systems to eco-systems to become more efficient - The new paradigm of digital transformation - The evolution of...

Digital transformation is no longer an option for banks that want to succeed and grow, and they cannot afford to wait while others move forward. It is now a vital requirement and has already been embraced by many other industries. If banks fall behind, they risk losing their competitive edge -...

The focus of the congress will be on five key issues around transformation: - What the new retail banking model needs to look like? - How will banks become more customer centric and develop superior customer experience management skills to match other industries? - How will banks successfully...

The programme will include policy and academic sessions on the following themes: - Payment choice and global payments - Retail payments in a digital era - faster, cheaper, easier? - User experience, behaviour and trust in retail payments - Innovators, regulators and the competition-cooperation...

Banks have already made progress towards developing a distribution strategy in which different channels are closely integrated. However, true multichannel distribution is hard to achieve and requires significant long-term investment. But if banks do manage to achieve the ideal multidistribution...

True multidistribution is hard to achieve. It requires significant long-term investment, but what benefits or return on investment can banks expect? There is unfortunately no easy answer, but there is one place where you can learn from the bankers with the most experience in this area: the Efma...

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...