40 years of loyalty programs : how effective are they? : generalizations from a meta-analysis
Year of publication: |
2022
|
---|---|
Authors: | Belli, Alex ; O'Rourke, Anne-Maree ; Carrillat, François A. ; Pupovac, Ljubomir ; Melnyk, Valentyna ; Napolova, Ekaterina |
Subject: | Loyalty programs | Loyalty cards | Reward programs | Customer loyalty | Firm performance | Relationship marketing | Meta-analysis | Beziehungsmarketing | Meta-Analyse | Kundenbindungsprogramm | Loyalty program | Unternehmenserfolg | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention |
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