A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Rakesh D. Raut, Sachin S. Kamble and Manoj Kumar Jha
| Year of publication: |
2016
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|---|---|
| Authors: | Raut, Rakesh D. ; Kamble, Sachin S. ; Jha, Manoj Kumar |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 23.2016, 3, p. 347-386
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| Subject: | confirmatory factor analysis | CFA | fuzzy-analytic hierarchy process | FAHP | FTOPSIS | airline industry | service quality | MCDM | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Fluggesellschaft | Airline | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Luftverkehr | Air transport | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Theorie | Theory | Hierarchie | Hierarchy | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011588612