A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Year of publication: |
2016
|
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Authors: | Raut, Rakesh D. ; Kamble, Sachin S. ; Jha, Manoj Kumar |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 23.2016, 3, p. 347-386
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Subject: | confirmatory factor analysis | CFA | fuzzy-analytic hierarchy process | FAHP | FTOPSIS | airline industry | service quality | MCDM | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Fluggesellschaft | Airline | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Luftverkehr | Air transport | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Theorie | Theory | Hierarchie | Hierarchy | Messung | Measurement |
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