A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues Through a Longitudinal Study
| Year of publication: |
2000
|
|---|---|
| Authors: | Dabholkar, Pratibha A. ; Shepherd, C.David ; Thorpe, Dayle I. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 76.2000, 2, p. 139-174
|