A Measure of Service Quality for Retail Stores: Scale Development and Validation
| Year of publication: |
1996
|
|---|---|
| Authors: | Dabholkar, Pratibha A. ; Thorpe, Dayle I. ; Rentz, Joseph O. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 24.1996, 1, p. 3-16
|