A conceptual model of service quality and its implications for future research
[von] A. Parasuramam; Valarie A. Zeithaml and Leonard L. Berry
| Year of publication: |
1985
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|---|---|
| Authors: | Parasuramam, A. ; Zeithaml, Valarie A. ; Berry, Leonard L. |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 49.1985, 4, p. 41-50
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| Subject: | Qualität | Dienstleistung |
| Type of publication: | Article |
|---|---|
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002615301