A consumer typology based on e-service quality and e-satisfaction
Grégory Bressolles; François Durieu; Sylvain Senecal
| Year of publication: |
2014
|
|---|---|
| Authors: | Bressolles, Grégory ; Durieu, François ; Senecal, Sylvain |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 6, p. 889-896
|
| Subject: | e-Service quality | e-Satisfaction | e-Commerce | Predictive typology | Regression mixture model | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Regressionsanalyse | Regression analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010437000