A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping

Hongyi Sun, Wenbin Ni, Zhiqiang Wang

Year of publication:	June 2016
Authors:	Sun, Hongyi ; Ni, Wenbin ; Wang, Zhiqiang
Published in:	Information technology and management. - New York, NY [u.a.] : Springer, ISSN 1385-951X, ZDB-ID 2212813-X. - Vol. 17.2016, 2, p. 165-177
Subject:	Online shopping \| Perceive product quality \| Perceive e-service quality \| Customer satisfaction \| Behavioral intentions \| Consumption system \| Kundenzufriedenheit \| Online-Handel \| Online retailing \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality \| Produktqualität \| Product quality \| Qualitätsmanagement \| Quality management \| Verbrauchereinstellung \| Consumer attitudes \| Electronic Commerce \| E-commerce

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