A contingency approach to performance measurement in service operations
Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist, Miikka Palvalin, Virpi Sillanpää ...
| Year of publication: |
2012
|
|---|---|
| Authors: | Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti ; Palvalin, Miikka ; Sillanpää, Virpi |
| Published in: |
Measuring business excellence : the journal of organizational performance management. - Bingley : Emerald Group Publ., ISSN 1368-3047, ZDB-ID 2038133-5. - Vol. 16.2012, 1, p. 43-52
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| Subject: | Öffentliche Dienstleistung | Public services | Dienstleistungsmanagement | Service management | Performance-Messung | Performance measurement | Kontingenztheorie | Contingency theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009532379