A decomposed CKM model for better explaining customer satisfaction in the Jamaican public sector

Trevor A. Smith, Christopher A.D. Charles

Year of publication:	2018
Authors:	Smith, Trevor ; Charles, Christopher A. D.
Published in:	International journal of public sector performance management. - Genève : Inderscience Enterprises, ISSN 1741-1041, ZDB-ID 2422823-0. - Vol. 4.2018, 4, p. 411-432
Subject:	customer knowledge management \| CKM \| customer satisfaction \| public sector \| decomposed model \| composite model \| structural equations modelling \| Jamaica \| Jamaika \| Kundenzufriedenheit \| Customer satisfaction \| Öffentlicher Sektor \| Public sector \| Wissensmanagement \| Knowledge management \| Beziehungsmarketing \| Relationship marketing

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