A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Sander Svari and Göran Svensson; Terje Slåtten; Bo Edvardsson
| Year of publication: |
2010
|
|---|---|
| Authors: | Svari, Sander ; Svensson, Göran ; Slåtten, Terje ; Edvardsson, Bo |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 1, p. 26-45
|
| Subject: | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Beschwerdemanagement | Complaint management | Tourismuswirtschaft | Tourism industry | Norwegen | Norway |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003940603