A discursive analysis of crisis response strategies in CEO apologies : drawing on linguistic insights from the appraisal framework
Qian Wang, Cindy Sing-Bik Ngai, and Rita Gill Singh
| Year of publication: |
2021
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|---|---|
| Authors: | Wang, Qian ; Ngai, Cindy Sing-Bik ; Singh, Rita Gill |
| Published in: |
Management communication quarterly : an international journal. - Newbury Park, Calif. : Sage Publications, ISSN 1552-6798, ZDB-ID 2068864-7. - Vol. 35.2021, 4, p. 602-622
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| Subject: | appraisal framework | corporate apology | crisis response strategy | discursive analysis | Krisenmanagement | Crisis management | Öffentlichkeitsarbeit | Public relations | Führungskräfte | Managers | Diskurstheorie | Discourse theory | Strategisches Management | Strategic management | Corporate Social Responsibility | Corporate social responsibility |
Online Resource