A framework for benchmarking in the public sector : Literature review and directions for future research

The literature related to benchmarking since the year 1986 is examined, classified, and analyzed. A total of 415 articles, abstracts, and books are considered for this investigation. The status of benchmarking processes, activities, practices, and developments is examined for the manufacturing, service, and public sectors, while conclusions related to the state of benchmarking are drawn, gaps are identified, and recommendations are made. Particular emphasis is placed on the role of benchmarking in the public sector, with both an example that illustrates the utility of applying benchmarking to the public sector and a set of conceptual frameworks provided.