A framework for comparing customer satisfaction across individuals and product categories
| Year of publication: |
1991
|
|---|---|
| Authors: | Johnson, Michael D. ; Fornell, Claes |
| Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 12.1991, 2, p. 267-286
|
| Publisher: |
Elsevier |