A framework for CRM e-services : from customer value perspective
Wei-Lun Chang and Yu-Xin Wu
| Year of publication: |
2010
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|---|---|
| Authors: | Chang, Wei-Lun ; Wu, Yu-Xin |
| Published in: |
Exploring the grand challenges for next generation e-business : 8th Workshop on E-Business, WEB 2009, Phoenix, AZ, USA, December 15, 2009 ; revised selected papers. - Berlin : Springer, ISBN 978-3-642-17448-3. - 2010, p. 235-242
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| Subject: | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008900958