A framework for evaluating the customer wait experience
Kelly A. McGuire; Sheryl E. Kimes and Michael Lynn; Madeline E. Pullman; Russell C. Lloyd
| Year of publication: |
2010
|
|---|---|
| Authors: | McGuire, Kelly A. ; Kimes, Sheryl E. ; Lynn, Michael ; Pullman, Madeline E. ; Lloyd, Russell C. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 21.2010, 3, p. 269-290
|
| Subject: | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Warteschlangentheorie | Queueing theory | Wahrnehmung | Perception | Persönlichkeitspsychologie | Personality psychology |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003993784