Let me count the words : quantifying open-ended interactions with guests
Madeleine Pullman, Kelly McGuire, and Charles Cleveland
| Year of publication: |
2010
|
|---|---|
| Authors: | Pullman, Madeleine ; McGuire, Kelly A. ; Cleveland, Charles |
| Published in: |
The Cornell School of hotel administration handbook of applied hospitality strategy. - Los Angeles, Calif. [u.a.] : Sage, ISBN 1-4129-0590-7. - 2010, p. 171-192
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Gastgewerbe | Hospitality industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008666487