A framework for the configuration of after-sales service processes
| Year of publication: |
2009
|
|---|---|
| Authors: | Legnani, Elena ; Cavalieri, Sergio ; Ierace, Stefano |
| Published in: |
Production planning & control : PPC. - London [u.a.] : Taylor & Francis, ISSN 0953-7287, ZDB-ID 10481977. - Vol. 20.2009, 2, p. 113-124
|