A graduates' satisfaction index for the evaluation of the university overall quality
Bruno Bertaccini, Silvia Bacci, Alessandra Petrucci
| Year of publication: |
2021
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|---|---|
| Authors: | Bertaccini, Bruno ; Bacci, Silvia ; Petrucci, Alessandra |
| Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier, ISSN 0038-0121, ZDB-ID 208905-1. - Vol. 73.2021, p. 1-7
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| Subject: | Customer satisfaction | ECSI | External efficacy | Higher education | Structural equation model | Kundenzufriedenheit | Hochschule | Higher education institution | Strukturgleichungsmodell | Dienstleistungsqualität | Service quality | Bewertung | Evaluation | Absolventen | Graduates |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.seps.2020.100875 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012496453