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The Quest for Customer Focus - What do customers really want? What does your company really need to know about them? You won't find out simply by conducting a survey or installing a CRM system. The road to enlightenment is much longer and harder than that -- But those who go the distance have the profits to show for it.
Gulati, Ranjay, (2005)
A learning perspecitve on intraorganzational knowledge spill-ins
Oldroyd, James B., (2010)
Principles or templates? The antecedents and performance effects of crossâborder knowledge transfer
Oldroyd, James B., (2019)