A measure of e-service quality for banks : customers' perceptions and attitudes
Year of publication: |
[2018]
|
---|---|
Authors: | Punyani, Gazal ; Sharma, Sourabh |
Published in: |
Start-up enterprises and contemporary innovation strategies in the global marketplace. - Hershey, PA, USA : Business Science Reference, ISBN 978-1-5225-4831-7. - 2018, p. 219-233
|
Subject: | Bank | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Indien | India |
-
Adil, Mohd, (2013)
-
Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd, (2019)
-
Measuring the service quality of automated teller machines : a study of banks of India
Dhingra, Sanjay, (2018)
- More ...
-
Punyani, Gazal, (2017)
-
Customer Perception of Service Convenience: A Comparison between Public and New Private Sector Banks
Kaura, Vinita, (2013)
-
Competency evaluation for social media usage : a comparative study of male and female
Sharma, Sourabh, (2020)
- More ...