A mechanism of mutually beneficial relationships between employees and consumers : a dyadic analysis of employee-consumer interaction
Kyungyeol (Anthony) Kim, Kevin K. Byon
| Year of publication: |
November 2018
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|---|---|
| Authors: | Kim, Kyungyeol ; Byon, Kevin K. |
| Published in: |
Sport management review. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1441-3523, ZDB-ID 2105257-8. - Vol. 21.2018, 5, p. 582-595
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| Subject: | Service marketing | Employee-consumer interaction | Citizenship behavior | Deviance behavior | Service quality | Satisfaction | Dyadic analysis | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmarketing | Services marketing |