A method for determining customer requirement weights based on TFMF and TLR
Qingsong Ai, Ting Shu; Quan Liu; Zude Zhou and Zheng Xiao
| Year of publication: |
2013
|
|---|---|
| Authors: | Ai, Qingsong ; Shu, Ting ; Liu, Quan ; Zhou, Zude ; Xiao, Zheng |
| Published in: |
Enterprise information systems. - Abingdon : Taylor & Francis, ISSN 1751-7575, ZDB-ID 2435748-0. - Vol. 7.2013, 4, p. 569-580
|
| Subject: | enterprise systems | customer requirements | quality function deployment | House of Quality | trapezoidal fuzzy membership function | 2-tuple linguistic representation | linguistic evaluation scale | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Linguistik | Linguistics | AHP-Verfahren | AHP approach |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010196131