A model linking store attributes, service quality and customer experience : a study among community pharmacies
Year of publication: |
December 2016
|
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Authors: | Chan, Suz Jack ; Ling, Tan Cheng |
Published in: |
International journal of economics and management. - Selangor, Malaysia : UPM Press, ISSN 1823-836X, ZDB-ID 2921616-3. - Vol. 10.2016, 2, p. 321-342
|
Subject: | Community Pharmacies | Customer Emotional Experience | Service quality | Store Attributes | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing | Pharmahandel | Pharmaceutical distributors | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade |
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