A model of turnover-based disruption in customer services
Brooks C. Holtom, Tyler C. Burch
| Year of publication: |
2016
|
|---|---|
| Authors: | Holtom, Brooks C. ; Burch, Tyler C. |
| Published in: |
Human resource management review. - Amsterdam [u.a.] : Elsevier, ISSN 1053-4822, ZDB-ID 1127174-7. - Vol. 26.2016, 1, p. 25-36
|
| Subject: | Turnover | Retention | Customer service | Customer satisfaction | Kundenservice | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.hrmr.2015.09.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011429268