A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
Gülçin Büyüközkan, Celal Alpay Havle, Orhan Feyzioğlu
| Year of publication: |
2020
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|---|---|
| Authors: | Büyüközkan, Gülçin ; Havle, Celal Alpay ; Feyzioğlu, Orhan |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 86.2020, p. 1-16
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| Subject: | Air transportation | Airlines | Digital service quality | Digital transformation | IVIF AHP | SERVQUAL | Dienstleistungsqualität | Service quality | Digitalisierung | Digitization | AHP-Verfahren | AHP approach | Fuzzy-Set-Theorie | Fuzzy sets | Luftverkehr | Air transport | Fluggesellschaft | Airline |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101817 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012253188