A non-parametric efficiency measure incorporating perceived airline service levels and profitability

Rico Merkert and James Pearson

Year of publication:	2015
Authors:	Merkert, Rico ; Pearson, James
Subject:	Fluggesellschaft \| Airline \| Kundenservice \| Customer service \| Kundenzufriedenheit \| Customer satisfaction \| Kundenbindung \| Customer retention \| Rentabilität \| Profitability \| Data-Envelopment-Analyse \| Data envelopment analysis

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