A normal copula model for the arrival process in a call center
Year of publication: |
2012
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Authors: | Channouf, Nabil ; L'Ecuyer, Pierre |
Published in: |
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS). - Oxford : Wiley, ISSN 0969-6016, ZDB-ID 1213721-2. - Vol. 19.2012, 6, p. 771-787
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Subject: | Callcenter | Call centre | Multivariate Verteilung | Multivariate distribution | Warteschlangentheorie | Queueing theory |
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