A ORGANIZATIONAL DYNAMICS - Blueprinting the service company -- Managing service Ac:190 processes efficiently
| Year of publication: |
2004
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|---|---|
| Authors: | Fliess, Sabine ; Kleinaltenkamp, Michael |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 44.2004, 6, p. 603-606
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