Blueprinting the service company - Managing service processes efficiently
| Year of publication: |
2004
|
|---|---|
| Authors: | Fliess, Sabine ; Kleinaltenkamp, Michael |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 57.2004, 4, p. 392-404
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