A paired-test method to verify service speed improvement in the Six Sigma approach : a restaurant's case study
Hsi-Tien Chen and Kuen-Suan Chen
| Year of publication: |
November-December 2016
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| Authors: | Chen, Hsi-Tien ; Chen, Kuen-Suan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 11/12, p. 1277-1297
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| Subject: | Six Sigma | order statistics | service speeds | critical-to-quality characteristic | Qualitätsmanagement | Quality management | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1074522 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011648408