A pragmatic study of employee perception on service quality management practices in the banking sector
Rama Mohana Rao Katta, Chandra Sekhar Patro, Sanyasi Rao Pinninti
| Year of publication: |
2020
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|---|---|
| Authors: | Katta, Rama Mohana Rao ; Patro, Chandra Sekhar ; Pinninti, Sanyasi Rao |
| Published in: |
International journal of applied behavioral economics : IJABE ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 2160-9802, ZDB-ID 2674414-4. - Vol. 9.2020, 2, p. 38-56
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| Subject: | Banking Sector | Employees | Management | Organizations | Service Quality | Dienstleistungsqualität | Service quality | Bank | Qualitätsmanagement | Quality management | Personalmanagement | Human Resource Management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJABE.2020040103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012296645