Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Seyed Habibolah Mirghafori, Salim Karimi Takalo, Meysam Dastranj
| Year of publication: |
2016
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|---|---|
| Authors: | Mirghafori, Seyed Habibolah ; Takalo, Salim Karimi ; Dastranj, Meysam |
| Published in: |
International journal of quality and innovation. - Genève : Inderscience Enterprises, ISSN 1756-6975, ZDB-ID 2503648-8. - Vol. 3.2016, 1, p. 1-16
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| Subject: | bank customers | banking industry | banking services | car parking | failure mode and effects analysis | fuzzy FMEA | fuzzy logic | Iran | quality management | risk priority number | RPN | service quality | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Bankgeschäft | Banking services | Bank | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Risikomanagement | Risk management | Finanzdienstleistung | Financial services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJQI.2016.079907 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012648710