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A self‐assessed quality management system based on integration of MBNQA/ISO 9000/ISO 14000
Pun, K.F., (1999)
Number 3 - A QFD-hoshin approach for service quality deployment: A case study
Pun, K.F., (2000)
Performance improvement of international roaming service ‐ A benchmarking study
Chin, K.S., (2001)