A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Stephanie Hui-Wen Chuah, Eugene Cheng-Xi Aw, and Cheng-Feng Cheng
| Year of publication: |
2022
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|---|---|
| Authors: | Chuah, Stephanie Hui-wen ; Aw, Eugene Cheng-Xi ; Cheng, Cheng-Feng |
| Subject: | COVID-19 | customer perceived value | mysophobia | physical distancing | service robots | willingness to pay more | Zahlungsbereitschaftsanalyse | Willingness to pay | Coronavirus | Kundenwert | Customer value | Roboter | Robot | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2021.1926038 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012821047