A Six Sigma approach to measure service quality in key dependencies of a government ministry
Tomás Fontalvo-Herrera, Enrique Delahoz-Dominguez, Yulibeth Gonzalez
| Year of publication: |
2021
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|---|---|
| Authors: | Fontalvo-Herrera, Tomás ; Delahoz-Dominguez, Enrique ; Gonzalez, Yulibeth |
| Published in: |
International journal of technology, policy and management : IJTPM. - Geneve : Inderscience Enterprises, ISSN 1468-4322, ZDB-ID 2104993-2. - Vol. 21.2021, 4, p. 317-332
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| Subject: | assessment of service | management | public sector | public service | quality metrics | service dimensions | service quality | Six Sigma | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Öffentliche Dienstleistung | Public services | Performance-Messung | Performance measurement | Messung | Measurement | Öffentlicher Sektor | Public sector | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJTPM.2021.119701 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012800979