A study using the grey system theory to evaluate the importance of various service quality factors
| Year of publication: |
2002
|
|---|---|
| Authors: | Chen, Cheng-Nan ; Ting, Shueh-Chin |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 19.2002, 6-7, p. 838-861
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