The asymmetrical and non-linear effects of store quality attributes on customer satisfaction
| Year of publication: |
2002
|
|---|---|
| Authors: | Ting, Shueh-Chin ; Chen, Cheng-Nan |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 13.2002, 4, p. 547
|