A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Minglong Li, Dexiang Yin, Hailian Qiu, Billy Bai
| Year of publication: |
2021
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|---|---|
| Authors: | Li, Minglong ; Yin, Dexiang ; Qiu, Hailian ; Bai, Billy |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 95.2021, p. 1-10
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| Subject: | Artificial intelligence (AI) | Public health emergency | Service encounter | Service experience | Systematic review | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry | Künstliche Intelligenz | Artificial intelligence | Gesundheitswesen | Health care system | Bibliometrie | Bibliometrics | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Tourismuswirtschaft | Tourism industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.102930 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012547997