A theory-driven deep learning method for voice chat-based customer response prediction
Gang Chen, Shuaiyong Xiao, Chenghong Zhang, Huimin Zhao
| Year of publication: |
2023
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|---|---|
| Authors: | Chen, Gang ; Xiao, Shuaiyong ; Zhang, Chenghong ; Huimin, Zhao |
| Published in: |
Information systems research : ISR. - Linthicum, Md. : INFORMS, ISSN 1526-5536, ZDB-ID 2027203-0. - Vol. 34.2023, 4, p. 1513-1532
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| Subject: | cross-view attention | customer response prediction | dynamic satisfaction | personalized preference | theory-driven deep learning | voice chat | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Künstliche Intelligenz | Artificial intelligence | Prognoseverfahren | Forecasting model | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/isre.2022.1196 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014487330