A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions
Bahar Yalcin Kavus, Pelin Gulum Tas, Ertugrul Ayyildiz, Alev Taskin
| Year of publication: |
2022
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|---|---|
| Authors: | Kavus, Bahar Yalcin ; Tas, Pelin Gulum ; Ayyildiz, Ertugrul ; Taskin, Alev |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 99.2022, p. 1-15
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| Subject: | Airline | Best worst method | COVID-19 | IVN-AHP Method | SERVQUAL | Fluggesellschaft | Dienstleistungsqualität | Service quality | Coronavirus | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Luftverkehr | Air transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2021.102179 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013173871