A typology of consumers' emotional response styles during service recovery encounters
Klaus Schoefer and Adamantios Diamantopoulos
| Year of publication: |
2009
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|---|---|
| Authors: | Schoefer, Klaus ; Diamantopoulos, Adamantios |
| Published in: |
British journal of management : BJM. - Oxford : Blackwell Publ., ISSN 1045-3172, ZDB-ID 1055434-8. - Vol. 20.2009, 3, p. 292-308
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| Subject: | Konsumentenverhalten | Consumer behaviour | Emotion | Dienstleistungsqualität | Service quality | Clusteranalyse | Cluster analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003884232