A voice for the silent : uncovering service exclusion practices
Sylvia C. Ng and Hui Yin Chuah and Melati Nungsari
| Year of publication: |
2022
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|---|---|
| Authors: | Ng, Sylvia C. ; Chuah, Hui Yin ; Nungsari, Melati |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 7, p. 991-1005
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| Subject: | Qualitative research | Refugees | Resources | Service design | Service exclusion | Transformative service research | Vulnerabilities | Dienstleistungssektor | Service industry | Flüchtlinge | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-10-2021-0368 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013407634